Provides executive-level dashboards, scorecards and reports for immediate analysis
IBM Tealeaf® cxView aggregates the rich, customer experience dataset of cxImpact into executive-level dashboards, scorecards and reports. In addition, cxView includes a powerful early warning system that makes use of algorithmic discovery to automatically determine your site's most important struggle sources. By directing attention to the issues that matter the most, you are empowered to take the necessary actions to optimize your website, reduce lost revenue, and recover customers.
Real-time top movers and drivers dashboards that track thousands of site and customer behaviors to automatically determine the highest-impact problem sources and other factors.
- Build and manage an early warning system using algorithmic discovery to automatically determine your site's highest-impact sources of struggle so that you can take immediate action.
- Dashboards are completely customizable and configurable, enabling a personalized reporting framework for all Tealeaf data.
Executive dashboards display reports, top movers and drivers, and scorecards in simple and actionable management-level views.
- Deliver real-time executive dashboard reporting in simple and actionable management-level views.
Business process and KPI scorecards that automatically grade business processes, usability indicators, and application health metrics against defined business goals.
- Automatically grade business processes, usability indicators, and application health metrics against defined business goals.
- Track the health of business processes with scorecards that automatically measure and score overall success, abandonment, and failure rates across and within each step of a critical online business process against defined goals.
- Use key performance indicator (KPI) scorecards to automatically measure and score the health of online business services based on customers' actual experiences.
Packaged community-based templates that allow you to accelerate the time to value of Tealeaf®'s Customer Experience Management and is based on best practices for each industry.
- Make use of common visitor experience data, enabling more advanced usage of Tealeaf® and accelerated time-to-value of customer experience optimization best practices.
- Best practices templates are available through the Tealeaf® community site, for customers to access, share and exchange.
- Configuration of cxView does not require custom development or custom queries. All configuration steps are administered through an easy-to-use web interface.
Scheduled HTML email reports with daily, weekly, or monthly delivery options.